Practical workflows, scoped to what you will operate
Request handling, projects, and selected purchasing and inventory workflows, configured around your team and reviewed before launch.
Available with defined implementation
What we will configure with you
We agree the data, staff roles, and support responsibilities for each workflow before implementation.
Requests and assignments
Website enquiries become assigned requests with an owner, response path, and handoff. Basic contact and support paths use standard forms and staff mailboxes.
Projects and internal work
Organize contacts, calendars, projects, and tasks with access rules suited to your team. We review the workflow with staff before launch.
Purchasing and inventory examples
Selected purchasing and stock examples where the process is standard and the data is clean. Training and handoff are part of the scope.
What this does not establish
Government-specific payroll, fund accounting, procurement compliance, and regulated records management require separate assessment and implementation. They are not included in this workflow scope.
Max includes community event calendars, online event registration, resident surveys, and request follow-up workflows. Additional integrations are scoped separately. Helpdesk ticketing and a customer portal are not included.
Packages: Pricing. Process: How We Work. Larger organizations: Organizations.
More tools for your municipality
Add calendars, events, payments, translation, and AI services through a tailored implementation.
- Calendars and events: public calendars, event listings, and registration workflows
- Payments: suitable payment-service integrations with fees agreed before implementation
- Apps and workflows: configurable business tools and compatible free or paid third-party apps
- Translation and AI: automated translation, AI assistants, API/model integration, and model training scoped to your use case
App licenses, payment-provider fees, translation and AI usage, and model-training costs are agreed separately.
Bring one workflow to the conversation
Tell us the request type, volume, owners, and what a good handoff looks like.